SHIPPING INFORMATION
Where are you located?
We are based in Canada and serve customers nationwide.
Do You Ship Intetnationally?
We currently only ship within Canada.
What carriers do you ship through and how is cost calculated?
We partner with major Canadian shipping providers, and rates are calculated based on weight, destination, and shipping method selected at checkout.
How long will it take for my order to arrive?
Estimated shipping times depend on your location and the chosen shipping method. You’ll receive tracking details after your order ships.
PAYMENT INFORMATION
Is my payment information secure?
Absolutely! We use secure encryption and trusted payment providers to keep your details safe.
Why is my credit or debit card being rejected during checkout?
Card rejections can happen due to insufficient funds, incorrect details, or bank security measures. Please contact your bank if the issue persists.
Are there any additional fees for certain payment methods?
Some payment providers may charge transaction fees.
ORDERS AND RETURNS
Can I get a refund if I paid with a specific payment method?
Refunds are processed according to our return policy, regardless of payment method.
Do you offer any discounts or promotions on any products?
We regularly provide special discounts and promotions—check our website for the latest deals.